Emotional Labor & Real Talk

This is the space for the feelings behind the frameworks. The late-night spiral after a tough client call. The moments when you hold a team together with vibes and a shared doc. The burnout, the breakthroughs, the brave honesty of doing CX with a human heart. If you’ve ever cried over a churn or cheered for a tiny win no one else noticed, we welcome you home, sweet cherub. We see you.